Outsourcing is an advantage for your company
First, let’s start by understanding what outsourcing is… Outsourcing is a tool
Teks Solutions is an outsourcing partner which provides results for our customers thanks to our qualified personnel and the use of the finest technology. We are a company that specializes in car dealerships. We increase the number of payments received, increasing cash flow, best collection practices, and best customer services. Our job relies on transparency and flexibility, in order to meet the quality standards of our clients. We work in partnership with our clients, advising them on how to use information technology to achieve their business goals and overcome challenges. Before starting operations, we carefully prepare a review and elaborate a personalized work plan, according to the needs of our clients. Sometimes the integration of different work teams is required, for which we are fully qualified as well as when it comes to providing services from different areas. The teams are integrated and we focus on establishing short and medium-term goals together with our clients, assuring to always have open communication to modify any aspect of the operation if needed. We ensure our professional collectors handle payment calls quick and efficiently, collect customers payments per call, or generate payment arrangements and account recovery processes before assets possession is compromised. The vehicle location is always updated by GPS and an account status report is integrated into the customer record. Our team of collectors ensures results by maintaining consistent contact with customers with past due payments through any media possible, like calls, SMS, and e-mails. We are committed to keep our clients’ accounts up to date and avoiding delinquency rates to increase. Our insurance staff provides full coverage information at any time of the calls; also, when the policy is canceled, the required measures are taken for each client. This eliminates the possibility of an ineffective insurance validation process or the user being able to abuse the capital of the policies. We work insurance according to the needs of our direct clients, applying the necessary measures for each dealer and adding the coverages that better suit their policies. We regularly and timely confirm the policy to the user through calls, e-mails, or the website. Our Underwriting Team ensures that the Information Provided by the customer is corroborated, ensuring that it is Accurate and True. We offer our customers every Tool they need to Decide if a candidate should be Approved for Credit. Our Verifications experts Save our customers Time and Effort by conducting a process that could be slow and time-consuming. Placing it in our team’s hands will Eliminate potential Errors in the validation process and Provide Quick and Professional Follow-Up. The customer service team provides solutions and follow-ups to any call about doubts customers may have and channel them to specific departments that will solve their needs. We give complete and guided attention to every customer. Our personnel manages online payments and our work structures guarantee the highest percentage of calls answered with a minimum of abandoned calls while we create real and meaningfull contact with the customers of your business. Our staff is carefully selected and fully trained to ensure the fulfillment of our clients’ objectives and provide the best quality customer service. LASTEST NEWS OF THE OUTSOURCING INDUSTRY Although there are many advantages, let’s start with the two most important Digital customer service is a reality, and the faster you accept it
About us
Professional business
Request a call back
Take your business beyond the limits of any border.
Building the future
Collections
⸺ Explore
⸺ Next
Insurance Verifications
⸺ Explore
⸺ Next
UnderwritingVerifications
⸺ Explore
⸺ Next
CustomerService
⸺ Explore
⸺ Next
Teks news
Why you should hire a contact center for your company
Customer service in the digital era
